These Terms & Conditions (“Terms”) govern your use of TIPIHOST.com (“TIPIHOST,” “we,” “us,” or “our”).
By creating an account or using our services, you agree to these Terms.
- SERVICES WE PROVIDE TIPIHOST offers the following services:
- Web Hosting – Reliable hosting services for your website.
- Domain Registration & Management – Registration, renewal, and management of domain names.
- Email Services – Domain-based email accounts and related hosting.
- SSL Certificates – Security certificates to protect website visitors.
- Website Development – Design and development services under separate written agreements.
- Technical Support – Available Monday–Friday, 9:00 AM–6:00 PM EST.
- PAYMENT & BILLING
General
All services must be fully paid before activation. A valid credit or debit card must remain on file at all times.
Accepted Payment Methods
- Credit, debit, and prepaid cards
- (Annual plans only) Zelle or ACH transfers
Even when using Zelle/ACH for annual services, a valid card must remain on file as a backup.
Billing Cycles
- Monthly plans: Auto-pay with a credit or debit card is required.
- Annual plans: May be paid via card, Zelle, ACH, or prepaid card.
Invoices & Due Dates
Invoices are emailed to you. Payment is due on the date shown.
Payment Processor
All card transactions are processed securely through Stripe, subject to Stripe’s policies.
Late Payments
- 3-day grace period: No penalty
- After 3 days: $15 late fee
- After 8 days: Account suspension
- Reactivation fee: $75
Non-Payment
If your account remains unpaid for 30 days, we will permanently:
- Terminate your service
- Delete all associated data
- Deny data recovery
- REFUNDS & CANCELLATIONS
Refund Policy
Payments are non-refundable, except in cases of:
- Duplicate charges
- Verified service failure by TIPIHOST
- Billing errors
Approved refunds take up to 15 business days.
How to Cancel
You may cancel any time by:
- Logging into your client portal, or
- Emailing [email protected] with “CANCEL” in the subject line
Cancellations must be submitted at least 3 days before your next billing date to avoid additional charges.
- DOMAIN SERVICES
Ownership & Registration
Domains registered through TIPIHOST follow ICANN policies. You retain ownership.
Renewals
Domains renew automatically using your payment method on file.
If payment fails, your domain may be permanently lost.
Expiration Periods
- Grace period: 30–45 days
- Redemption period: 30–60 days (additional $150 redemption fee + renewal)
TIPIHOST cannot recover domains released to the public.
Transfers
You may transfer your domain at any time by requesting an authorization code.
After transfer, TIPIHOST retains records for 30 days before deletion.
- DATA & BACKUPS
Your Responsibility
While TIPIHOST provides daily backups, clients are fully responsible for maintaining independent copies of their data.
Backups are stored for 30 days and may be permanently deleted thereafter.
Backup Storage
Backups are stored in Michigan, USA. By using our services, you consent to this storage location.
- ACCOUNT SECURITYYou are responsible for maintaining secure passwords and account access.
TIPIHOST strongly recommends enabling two-factor authentication (2FA).
If you suspect unauthorized access, notify [email protected] immediately.
- ACCEPTABLE USE POLICY
Prohibited Activities
You may not use TIPIHOST for:
- Illegal activities of any kind
- Spam or mass unsolicited emails
- Malware, viruses, or harmful scripts
- Phishing or fraudulent activity
- Server attacks or network abuse
- Adult content hosting
- Intellectual property violations
- Distribution of counterfeit goods
Violations may result in immediate suspension or termination without refund, and may be reported to authorities.
- MALWARE & SECURITYTIPIHOST scans for malware. If malware is detected:
- You will be notified by email
- You must begin remediation within 24 hours
- All malware must be removed within 72 hours
- Failure to comply may result in file deletion or suspension
- EMAIL SERVICES
Authentication Requirements
For best delivery, clients should configure:
Email Restrictions
- No bulk marketing without consent
- No purchased email lists
- No phishing or spam
- 500 recipients/hour limit
Delivery is not guaranteed and depends on third-party filters and network conditions.
- TECHNICAL SUPPORT
- Standard Support: Response within 24 business hours
- Premium Support: Response within 1 hour (paid upgrade)
Support Channels:
- Email: [email protected]
- Client Portal
- WhatsApp/SMS (urgent issues during business hours)
- UPTIME GUARANTEE (SLA)TIPIHOST guarantees 99.9% uptime, excluding:
- Scheduled maintenance
- Client-side errors
- Payment failures
- DDoS attacks
- Third-party outages
SLA Credits
- 99.5–99.8%: 5% credit
- 99.0–99.4%: 10% credit
- 98.0–98.9%: 25% credit
- Below 98%: 50% credit
Requests must be submitted within 30 days.
- WEBSITE DEVELOPMENTAll development services require a separate written agreement detailing scope, cost, timeline, and ownership. We retain ownership of all work until full payment is received.
- DATA CENTER & PRIVACYTIPIHOST’s primary data center is in Michigan, USA with:
- 24/7 monitoring
- Physical security
- Fire suppression
- Backup power
- Redundant connectivity
GDPR
If you process EU personal data, you are responsible for GDPR compliance. TIPIHOST acts only as a processor when applicable.
- SECURITY BREACH NOTIFICATIONIf a breach is detected that affects your data, TIPIHOST will notify you within 24 hours, outline the impact, and provide recommended actions.
We may disclose information to law enforcement where required.
- PERFORMANCE & RESOURCE LIMITS
- Database queries must complete within 30 seconds
- CPU usage capped at 25% per plan
- Bandwidth and email limits vary by plan
- Excessive usage may require an upgrade
TIPIHOST monitors system performance to maintain service quality.
- CMS SUPPORT (WordPress, Joomla, etc.)TIPIHOST provides hosting support only.
We do not:
- Write or debug custom code
- Support third-party plugins or themes
We may disable insecure software to protect server integrity.
- ACCOUNT SUSPENSIONSAccounts may be suspended for:
- Illegal activity
- Abuse of server resources
- Security risks
- Violations of these Terms
- Non-payment
Investigations conclude within 10 business days.
You may appeal within 5 days of notice.
- COMPLIANCE & LEGAL REQUIREMENTSYou must comply with all applicable laws.
TIPIHOST is not responsible for client violations.
DMCA
DMCA notices should be sent to [email protected].
- LIMITATION OF LIABILITYTIPIHOST is not liable for:
- Lost profits or revenue
- Data loss (if you fail to back up data)
- Email delivery failures
- Client-side coding errors
- Third-party service outages
- Security incidents beyond our control
Maximum liability is limited to the total amount paid to TIPIHOST during the previous 12 months.
- TESTIMONIALS & MARKETINGWe may display your business name and feedback in marketing materials.
To opt out, email [email protected] with “Marketing Opt-Out”.
- PAYMENT SECURITY & STRIPEStripe securely stores your payment information. TIPIHOST does not store full card numbers.
Chargebacks
Unresolved chargebacks incur a $79.99 administrative fee. Contact us first for billing disputes.
- CANCELLATION POLICYCancellations must be submitted 3 business days before your renewal date.
Services remain active until the end of your billing period.
No refunds are issued for unused time.
- CHANGES TO TERMSTIPIHOST may revise these Terms at any time.
Continued use of services constitutes acceptance of updated Terms.
- CONTACT INFORMATION
- GOVERNING LAW & DISPUTESThese Terms are governed exclusively by Florida law.
All disputes must be resolved in Miami-Dade County, Florida.
Legal claims must be filed within 1 year of the event giving rise to the claim.
- ENTIRE AGREEMENTThese Terms constitute the entire agreement between you and TIPIHOST.
If any section is found unenforceable, the remainder still applies.
TIPIHOST may assign its rights; clients may not.
